Help Center

Every Speed Junkies HQ order gets an automated confirmation email as soon as checkout completes. Apparel is made to order, so production starts after that confirmation rather than shipping from a shelf. You will get a second email with tracking once the parcel is handed to the carrier. If neither email arrived, check spam first, then message us with the name and email you used.

No. The Return Policy states that orders cannot be altered, merged, split or cancelled once submitted, and that all sales are final. This applies to sizes, colours, addresses and quantities. If something is genuinely wrong with what arrives, use the defective or incorrect item process below.

Sign in to your Speed Junkies HQ account and open your order history, or use the tracking link in your shipping email. If you checked out as a guest, message our team with your order number and the email you used and we will look it up.

Checkout runs on Shopify. The payment methods your device and region support are shown at checkout, and the icons in the site footer list the card and wallet options currently accepted. Speed Junkies HQ never asks for card details by email, phone, direct message or text.

Products are made to order, so the total time is production time plus carrier transit time. Speed Junkies HQ does not publish a fixed delivery estimate, and we will not quote one here that we cannot stand behind. Your shipping email carries the carrier and tracking number, which is the most accurate source for your specific parcel. If a shipment looks stuck, message our team.

Shipping destinations are shown at checkout for your address. Note that shipping availability and sweepstakes eligibility are two different things: read the Official Rules for the eligibility of any giveaway you are entering.

Orders cannot be modified once submitted, so we cannot guarantee an address change. Message our team immediately with your order number. If the parcel has not entered production or shipped we will tell you what, if anything, can be done.

Use the tracking link in your shipping confirmation email, or open the order in your account. Carrier scans can take a day or two to start updating after a label is created, so a label that shows no movement yet is usually normal.

First check the tracking page directly with the carrier, since their site is more current than any relay. If the parcel has genuinely stalled, message our team with your order number and the tracking number and we will chase it with the carrier.

Check with everyone at the address, look at the delivery photo if the carrier provided one, and check with neighbours and your building office. Carriers sometimes scan a parcel early. If it still has not appeared, message our team with your order number, the tracking number and the delivery date and we will open an enquiry with the carrier.

The Return Policy covers this. Contact us within 7 days of delivery and include your order number, clear photos of the item and packaging, and a description of the problem. If the claim is approved, Speed Junkies HQ will replace the item or issue a refund at its discretion.

You can start that claim with the form on this page. Attachments are easier by email, so send photos to the support address in the Direct Line section.

No. Everything is made to order, and the Return Policy states that returns, cancellations and exchanges are not accepted except where the item is defective or we made an error. Ordering the wrong size or changing your mind does not qualify, so please use the size guide before you check out.

The Return Policy states that once an order is placed, entries are immediately and automatically assigned to your profile and cannot be added, removed or adjusted afterwards. The Official Rules also prohibit buying items purely to obtain entries with the intention of returning them, and treat that as fraudulent activity that can lead to disqualification.

Once a refund is issued it is returned to the original payment method. The time it then takes to appear depends on your bank or card issuer, not on Speed Junkies HQ. We will confirm by email on the day the refund is issued.

No. No purchase or payment of any kind is necessary to enter or win, and a purchase will not improve your chances. Each sweepstakes has a free mail-in entry method described in full in its Official Rules, including the exact card format, address and postmark requirements. Read the rules for the current sweepstakes: SJ10 Challenger Hellcat Official Rules.

Entry amounts are set by the Official Rules for each sweepstakes, not by this page. The rules define the entries earned per whole dollar of an eligible pre-tax purchase, how bonus entry periods multiply that base amount, and how many entries a valid mail-in card is worth. Because those figures change between sweepstakes and during bonus periods, always confirm the current numbers in the Official Rules for the sweepstakes you are entering.

Entries can take up to 24 hours to appear on your account dashboard. If more than 24 hours have passed and your order is confirmed, message our team with your order number.

Eligibility is defined by the Official Rules for each sweepstakes and typically requires you to be a legal resident of the United States, excluding Alaska and Hawaii, and to be at least 18 or the age of majority in your state at the time of entry. The rules also exclude anyone who, or whose immediate household member, has won a sweepstakes or contest prize within the previous twelve calendar months, and they exclude people connected to the Sponsor and Administrator. Read the full eligibility clause in the Official Rules before entering.

Each sweepstakes has its own Sweepstakes Period with an exact start time, end time and drawing date, all stated in its Official Rules. We deliberately do not repeat those dates here so that this page can never fall out of step with the governing document. Check the SJ10 Challenger Hellcat Official Rules for the current sweepstakes.

The current Speed Junkies HQ sweepstakes is the SJ10 Challenger Hellcat. Whether a single purchase can generate entries into more than one sweepstakes is governed entirely by the Official Rules for each sweepstakes, and only applies when those rules say so. Separate sweepstakes always have separate drawings and separate winners. Confirm the current position in the SJ10 Challenger Hellcat Official Rules.

Each Grand Prize Winner is chosen in a random drawing conducted by the Administrator named in the Official Rules, whose decisions are final and binding. Odds depend on the total number of eligible entries received during the Sweepstakes Period.

The Official Rules state that a potential winner will be contacted by the Sponsor or the Administrator by phone, email and/or USPS mail, and that a potential winner of a Speed Junkies sweepstakes will be contacted by American Sweepstakes Company by phone. The rules also state that winners are never contacted through social media, and that you should never provide credit card details, bank information or any payment as a condition of a prize award. Anything that does not match this is a red flag - see the Prevent Scams page.

The Official Rules set out the full claim process, including signing and returning an Affidavit of Eligibility, Liability and Publicity to the Administrator within the stated deadline, providing a Social Security Number to the Administrator solely for tax reporting, and holding a valid United States driver’s license from the winner’s state of residence in order to take delivery of a vehicle prize. Missing a deadline can result in forfeiture and the selection of an alternate winner.

Yes, and this is important because scammers exploit the confusion. Under the Official Rules the winner is responsible for all local, state and federal taxes on the prize, an IRS Form 1099 is filed for the value of the prize, and the winner is responsible for title, license, insurance and registration fees, applicable taxes, travel and transportation costs to collect the vehicle, and all other expenses not expressly awarded. What is never legitimate is being asked to pay Speed Junkies HQ, the Administrator or a stranger a fee, deposit or card payment in order to release a prize.

Past winners are listed on the Past Winners page. Each set of Official Rules also describes how to request written confirmation of a winner’s first name, last initial, city and state by mailing a self-addressed stamped envelope to the Administrator by the deadline in the rules.

The Official Rules control. Everything in this Help Center is a plain-language summary written to help you find information quickly. If any summary here conflicts with the Official Rules for a sweepstakes, the Official Rules govern in full.

VIP is a monthly subscription that automatically applies VIP entries into eligible live giveaways for each month your membership is active. The current price, the current entry amount and the full list of what is included are shown on the VIP Membership page, which is the single source of truth for those figures. Entries and eligibility are governed by the Official Rules.

No. Only one active VIP membership is allowed per customer account. The Official Rules go further: if someone wins while holding multiple memberships they can be disqualified and forfeit the winning position, and buying a promotional membership, cancelling and repurchasing to game the price can void the membership and its entries.

Manage or cancel the subscription from your Speed Junkies HQ account. Cancelling stops future renewals; it does not remove entries that were already assigned for previous months. If you cannot reach the subscription controls, message our team from the email address on the account.

Check whether the charge matches a VIP renewal or a store order by signing in to your account. If it still looks wrong, message our team with the date, the amount and the last four digits of the card only - never send a full card number, expiry date or security code to anyone, including us.

Taxes and shipping are calculated at checkout based on your address and the items in your cart. Under the Official Rules, entries earned from a purchase are based on the pre-tax amount and exclude shipping and handling, less any discounts.

Speed Junkies HQ accounts use Shopify’s sign-in, which sends a one-time code to your email address rather than using a stored password. Make sure you are using the exact email address you ordered with and check spam for the code. Never share that code with anyone - no one from Speed Junkies HQ will ever ask you for it.

Update your details from your account profile where possible. If you have lost access to the original mailbox, message our team from the new address and include your most recent order number so we can verify the request.

Send a privacy request through the form on this page, or by email to the support address in the Direct Line section, and say clearly what you are asking for. Our Privacy Policy describes what we collect and the rights available to you.

Compare it against the four official profiles and the official website listed on the Prevent Scams page, and against what the Official Rules say about how winners are contacted. The rules state that winners are never contacted through social media and that you should never be asked for card details, bank information or a payment as a condition of a prize.

Stop replying, do not click any links, do not send passwords, one-time codes, gift cards, cryptocurrency or wire transfers, and take screenshots. Report the account to the platform it is on, then tell us using the form on this page with the screenshots and the exact profile link. You can also report fraud to the FTC at reportfraud.ftc.gov or by calling 877-382-4357.

Use the Message Our Team form on this page, or email the support address in the Direct Line section. Include your order number if your question is about an order - it is the single biggest thing that speeds up a reply.

Live U.S.-based support is available Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. Messages sent outside those hours are answered on the next business day.